Training model for workers of service companies in the current context

10.22579/23463910.26
Published 2018-07-16
content - research articles

Abstract

The objective of this work is to analyze theoretically and practically the reason of: why training represents an investment of short and medium term who enriches human capital in organizations of the knowledge society of the XXI century?  impact methodology for service companies such as the health sector, whose working conditions (like other services) do not always favor or guarantee a successful training is proposed.

The trainer must face the negative attitudes of people who are unmotivated, with a strong tendency to blame the management level of adverse situations, with an unwillingness to training, with rejection by having to perform this process against shift or with 50% of their free time. They are circumstances that prevent, in most cases, come to meeting program objectives.

In our country, a legal obligation is given by the Constitution and the Federal Labor Law, for implementing training programs. In order to protect workers from dismissal for poor performance, caused by lack of training and updating their work. In fact workers have not always been fully aware of that.

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