Quality Management of the Higher Secondary School ENMS de León

10.22579/23463910.37
Published 2019-01-25
content - research articles

Abstract

The International Standard ISO 10014: 2006 "Quality Management-Guidelines for obtaining financial and economic benefits", has as its purpose that the top management of organizations self-assessment on these benefits derived from the application of quality management.
In the present work, the obtaining of benefits within the ENMSL was established by applying the eight principles of quality management. Two objectives were set, the first related to the measurement of the level of maturity degree of the ENMSL related to compliance with the eight principles; and the second, the recommendation of methods and tools for obtaining benefits. The methodology used applies a questionnaire of eight quality principles and three questions referenced.
The study was carried out to the teaching, administrative and directive staff of the institution, obtaining the level of maturity, its graphic representation, the prioritization of opportunities for improvement, the analysis of the results of the surveys and the results of the level of competitiveness of the institution.
The level of maturity is between zero (0) to five (5). The principle "staff participation" is positioned with the lowest score (3.5), and the "mutually beneficial relationship with the provider" occupies the highest position (4.8). The staff is the essence of an organization. You must have motivated people, committed to the organization that generate innovation and creativity to promote the objectives of the organization being responsible for their own performance and participating in continuous improvement.

Keywords

Categories

Similar Articles

11-20 of 238

Most read articles by the same author(s)

Authors

References

Torralba Flores, A., Pérez Paredes, A., & Martínez Ángeles, D. (2017). Fracaso Emprendedor, como experiencia de aprendizaje para empresarios del Municipio de Puebla. Revista GEON (Gestión, Organizaciones Y Negocios), 4(2), 25-33. Recuperado a partir de http://revistageon.unillanos.edu.co/index.php/geon/article/view/21

Central Secretariat of ISO (2005). ISO 9000:2005, Quality management systems –Fundamentals and vocabulary. ISO. Switzerland.

Central Secretariat of ISO (2006). ISO 10014:2006, Quality management –Guidelines for realizing financial and economic benefits. ISO. Switzerland.

Central Secretariat of ISO (2007). IWA2:2007, Quality management systems –Guidelines for the application of ISO 9001:2000 in education. ISO. Switzerland.

Central Secretariatof ISO (2008). ISO 9001:2008, Quality management systems –Requirements. ISO. Switzerland.Central Secretariat of ISO (2008). ISO/TC 176/SC 2/N 524R. Introduction and support package: Guidance on ISO 9001:2008 Sub-Clause 1.2 “Application”.

Central Secretariat of ISO (2008). ISO/TC 176/SC 2/N 525R2. Introduction and support package: Guidance on the documentation requirements of ISO 9001:2008.

Central Secretariat of ISO (2008). ISO/TC 176/SC 2/N 526R2. Introduction and support package: Guidance on the terminology used in ISO 9001 and ISO 9004.

Central Secretariat of ISO (2008). ISO/TC 176/SC 2/N 544R3. Introduction and support package: Guidance on the concept and use of the process approach for management systems.

Central Secretariat of ISO (2008). ISO/TC 176/SC 2/N 630R3. Introduction and support package: Guidance on “Outsource process”.

Central Secretariat of ISO (2008). ISO/TC 176/SC 2/N 836. Introduction and support package: Implementing guidance for ISO 9001:2008.

Central Secretariat of ISO (2008). ISO/TC 176/SC 2. Support the publication of ISO 9001:2008 And the Revision of ISO 9004. FAQs on 9001:2008.

Central Secretariat of ISO (2009). ISO 9004:2009, Managing for the sustained success of an organization –A quality management approach. ISO. Switzerland.

Statistics

Abstract
0
PDF accesses
0

Dimensions

PlumX

Downloads

Download data is not yet available.