Medición del clima organizacional en una Pyme del sector servicios de la región centro de Hidalgo

Jocelyn Estrella Rodríguez Martínez; Enrique Martínez Muñoz; Danae Duana Avila; Tirso Javier Hernández Gracia

doi:10.22579/23463910.154

Measurement of the organizational climate in a SME of the service sector of the downtown region of Hidalgo

10.22579/23463910.154

Published 2020-01-20

content - research articles

How to Cite

Rodríguez Martínez, J. E., Martínez Muñoz, E., Duana Avila, D., & Hernández Gracia, T. J. (2020). Measurement of the organizational climate in a SME of the service sector of the downtown region of Hidalgo. GEON Journal (Management, Organizations and Business), 7(1), 205-217. https://doi.org/10.22579/23463910.154

Download Citation

Publication Data

License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

The author must review the editorial policy of the GEON Journal.

To increase their visibility, documents are sent to databases and indexing systems.

The content of the articles is the responsibility of each author and does not compromise, in any way, the magazine or the institution.

Abstract Authors References Statistics

Abstract

In recent years, SMEs have increased, mainly those in the service sector, which offer innumerable opportunities to stimulate growth and employment in a country. However, despite the fact that SMEs are the fundamental pillar of modern organizations, their growth has slowed in recent years due to the low productivity they have had.

One of the weaknesses of SME managers is not considering their employees as internal customers, they forget that they reflect the company's philosophy, values, quality and service; therefore, they neglect the work environment and employers assume that they provide their employees with the necessary tools to carry out their duties and perform properly.

In the present investigation, the study to measure the organizational climate in an SME in the service sector of the state of Hidalgo is proposed, through the application of a questionnaire to its workers, in order to know the perception that they have about the environment that surrounds them in the company. Once the information was processed, alarming results were obtained, which indicated that the company has an organizational climate with a low level, this means that the employees lack motivation, commitment and are not satisfied.

Given this analysis, their leaders could implement actions to drive the management of changes in their work environment and manage to plan techniques that influence workers so that there is a feeling of belonging that motivates them to improve their performance and thus increase productivity, services are optimized to be more competitive and the permanence of the company in the market is ensured.

Keywords

Authors

Jocelyn Estrella Rodríguez Martínez

Universidad Autónoma del Estado de Hidalgo

https://orcid.org/0000-0002-0726-0740 (unauthenticated)
Enrique Martínez Muñoz

Universidad Autónoma Estado Hidalgo UAEH

https://orcid.org/0000-0001-6418-5292 (unauthenticated)
Danae Duana Avila

Universidad Autónoma Estado Hidalgo UAEH

https://orcid.org/0000-0003-2286-2843 (unauthenticated)
Tirso Javier Hernández Gracia

Universidad Autónoma Estado Hidalgo UAEH

https://orcid.org/0000-0003-0425-0800 (unauthenticated)

References

Arana D. (2018). Pymes mexicanas, un panorama para 2018. Revista electrónica Forbes México. Recuperado de: https://www.forbes.com.mx/pymes-mexicanas-un-panorama-para-2018/

Brunet L. (2011). El clima del trabajo en las organizaciones, definición, diagnóstico y consecuencias. México: Trillas.

Cantú Delgado, H. (2011). Desarrollo de una Cultura de Calidad (4ta edición ed.). México: McGrawHill Educación.

Chiavenato, I., Mascaro Sacristan, P., & Roa, H. (2007). Administracion de recursos humanos: El capital humano de las organizaciones. McGraw-Hill Interamericana.

Chiavenato Idalberto. (2011). Administración de Recursos Humanos. México: Mc Graw Hill.

Chiavenato Idalberto. (2014). Introducción a la Teoría General de la Administración. México: Mc Graw Hill.

Cruz A. (2018). CAC: Qué es el Costo de Adquisición del Cliente y cómo calcularlo usando el Lifetime Value. RD Station. Recuperado de: https://www.rdstation.com/es/blog/costo-de-adquisicion-del-cliente/

Daft, R. L. (2011). Teoría y diseño Organizacional, décima edición, editorial Cengage Learning. Recuperado de: http://ineurona.com/apunte/view/2484/teora-y-diseo-organizacional-richard-daft-10ma-edicion-pdf-upc

El Financiero. (2018). 10 errores que frenan el crecimiento de las Pymes en México. Recuperado de: https://www.elfinanciero.com.mx/pyme/10-errores-que-frenan-el-crecimiento-de-las-pymes-en-mexico

Erazo, W., Claudio, B., & Erazo, J. (2018). El clima organizacional las pequeñas y medianas empresas del sector servicios. Quito, Pichincha, Ecuador.

Gómez, L. A., Balderas, H. C., & Rangel, D. O. (2016). Diagnóstico del clima laboral en una empresa PyMes del sector servicios. Red Internacional de Investigadores en Competitividad, 9(1), 1090-1102. Recuperado de: https://riico.net/index.php/riico/article/view/61

Goncalves, A. (2000). Fundamentos del clima organizacional. Sociedad Latinoamericana para la calidad (SLC) Graw Hill.

Grueso Hinestroza, M. P. (Ed.). (2016). Organizaciones saludables y procesos organizacionales e individuales: Comprensión y retos. Editorial Universidad del Rosario.

Feng Jing, F., Avery, G.C. and Bergsteiner, H. (2011), "Organizational climate and performance in retail pharmacies", Leadership & Organization Development Journal, Vol. 32 No. 3, pp. 224-242. https://doi.org/10.1108/01437731111123898

Martínez Muñoz, E., Hernández Gracia, T., Torres-Flórez, D., García Velázquez, M. del R., & Montaño Arango, O. (2018). La realidad comunicacional, liderazgo y clima laboral de la pequeña empresa industrial textil en el Estado de Hidalgo. Revista GEON (Gestión, Organizaciones Y Negocios), 5(1), 76-90. https://doi.org/10.22579/23463910.15

Mejore el clima organizacional de su pyme y aumente su eficiencia. (18 de febrero de 2016). El Financiero. Recuperado de: https://www.elfinancierocr.com/pymes/mejore-el-clima-organizacional-de-su-pyme-y-aumente-sueficiencia/ eficiencia/ MOVQLG3ZVFFMTHHQ3H4BSTEY3A/story/Pymes

Méndez F., Natalia M., Echeverri C., Rico J., Ricardo L. (2016). Importancia del Clima Organizacional para la Competitividad de las Pymes. PYMES: Gestión y Clima Organizacional. Astelio Silvera Sarmiento (Comp.). Barranquilla: Sello Editorial Corunimaricana, 95-118.

Miranda A. (2018). Pymes mexicanas: llegó el momento de apostar por la tecnología. Revista electrónica Forbes México. Recuperado de: https://www.forbes.com.mx/brand-voice/pymes-mexicanas-llego-el-momento-de-apostar-por-la-tecnologia/

Pymempresario. (10 de abril de 2019). Detectan 5 factores para el crecimiento de las PyMEs. Recuperado de: https://www.pymempresario.com/2019/04/detectan-5-factores-para-el-crecimiento-de-las-pymes/

Prado C. (2018). El trabajo más productivo, es el que sale de las manos de un hombre contento. Glocalthinking. Recuperado de: https://www.glocalthinking.com/el-trabajo-mas-productivo-es-el-que-sale-de-las-manos-de-un-hombre-contento

Sampieri, R. H., Valencia, S. M., & Soto, R. C. (2014). Construcción de un instrumento para medir el clima organizacional en función del modelo de los valores en competencia. Contaduría y administración, 59(1), 229-257. Recuperado de: https://www.sciencedirect.com/science/article/pii/S0186104214712501

Uribe, J. (2015). Clima y ambiente organizacional: trabajo, salud y factores psicosociales. El Manual Moderno, SA de CV ed, 31.

Statistics

Abstract

0

PDF accesses

0

Dimensions

PlumX

Downloads

Download data is not yet available.

Appearance

Language

Navigation

User

Measurement of the organizational climate in a SME of the service sector of the downtown region of Hidalgo